2024 (measuring 2023 visits) 2025 (measuring 2024 visits) Getting a mammogram 45.63% 47.31% Other health care topics 2024 (measuring 2023 visits) 2025 (measuring 2024 visits) Getting immunizations by 2nd birthday 64.72% 63.99% Getting tested for a sore throat 75.44% 79.18% Getting the right treatment for upper respiratory infection 81.18% 81.38% Avoiding antibiotics for acute bronchitis treatment in adults 55.61% 55.69% Taking depression medication regularly for 84 days 42.52% 42.09% Seeing a doctor within 7 days after being in hospital for mental health issue 34.16% 47.33% Checking weight—body mass index for children and adolescents 73.24% 71.53% Talking about nutrition (ages 3–17) 69.10% 58.88% Talking about exercise (ages 3–17) 64.96% 59.12% This information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Schedule a visit with your provider to seek the advice of your provider with any questions you may have regarding a medical condition. Source: Healthcare Effectiveness Data and Information Set Measuring member satisfaction You may have gotten a satisfaction survey in 2025. BCBSNM wanted to find out how happy you are with BCBSNM and your providers. BCBSNM would like to thank those members who completed the survey. Members answered survey questions over the phone, by internet, or by mail. The survey is called the Consumer Assessment of Healthcare Providers and Systems (CAHPS). From the adult survey results, BCBSNM had improvements in eight areas: Getting care quickly, Getting needed care, Rating of health plan, Rating of all health care, Rating of personal doctor, Rating of specialist seen most often, Coordination of care, and How well doctors communicate. Adults: Percent who said they were “always” or “usually” satisfied with: 2024 2025 Getting care quickly 70.77% 74.83% Getting needed care 77.16% 79.25% Customer service 91.79% 91.35% Rating of health plan 53.30% 55.31% Rating of all health care 46.43% 55.36% Rating of personal doctor 58.59% 64.71% Rating of specialist seen most often 63.04% 68.12% Coordination of care 70.77% 82.89% How well doctors communicate 90.36% 91.82% From the child survey results (see page 8), BCBSNM had improvements in six areas: Getting care quickly, Customer service, Rating of all health care, Rating of personal doctor, Coordination of care, and How well doctors communicate. —Continued on page 8 bcbsnm.com/turquoise-care 7
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