Blue Cross and Blue Shield of New Mexico | Blue for Your Health | Summer 2021

10 Blue for Your Health Summer 2021 Member Services: 866-689-1523 (TTY: 711 ) Hours: Monday through Friday, 8 a.m. to 5 p.m. MT Weekends and holidays: Closed. If you call after hours, please leave a message. Your call will be returned the next business day. Care Coordination: 877-232-5518 (press 3 and then press 2 ) (TTY: 711 ) The role of the Care Coordinator is to help members with special health care needs, whether at home, in a skilled nursing facility, or in the hospital. If you believe you or your child has special physical, behavioral, and/or long-term health care needs, please call the number listed above. 24/7 Nurseline/Audio Health Library: 877-213-2567 (TTY: 711 ) Need to know if an injury should be checked? Worried about your child’s fever? Get answers to your health questions 24 hours a day, 7 days a week by calling the 24/7 Nurseline and talking with a registered nurse. The nurse can help you decide what to do. There is also a phone library of more than 300 health topics available through the 24/7 Nurseline. Many of the topics are offered in Spanish. For medical emergencies, dial 911. For urgent care, you can go to an urgent care provider. See the Blue Cross Community Centennial provider directory for a list. Or call Member Services at 866-689-1523 (TTY: 711 ). ModivCare (formerly LogistiCare): 866-913-4342 (TTY: 866-288-3133 ) Hours: Monday through Friday, 8 a.m. to 5 p.m. MT If you have a non-emergency medical appoint- ment and need a ride, call ModivCare. Please call at least three business days in advance to ar- range a ride. Do you need after-hours transporta- tion or a ride home from your appointment? Call Ride Assist at 866-418-9829 (TTY: 866-288-3133 ). Ride Assist is available 24 hours a day, 7 days a week. Ombudsman Specialist: 888-243-1134 (TTY: 711 ) The ombudsman specialist explores unresolved problems and deals with them fairly. The ombuds- man advocates for your rights. This is done by using Medicaid guidelines and BCBSNM re- sources to help you. The ombudsman is indepen- dent from BCBSNM management. Keep these Blue Cross Community Centennial phone numbers handy clip and save! A healthy weight can be yours Do you need to lose weight to be healthier? Your PCP can help! Schedule an appointment with your PCP. At your visit: ■ Have your blood pressure checked. ■ Find out your weight, height, and BMI (body mass index). ■ Take a test to check for diabetes. ■ If you have diabetes or high blood pressure or if you are taking medications, your PCP will go over your care plan. Ask your PCP if you should see a specialist in the network who can help with diet, nutrition, and weight management. Need some extra support? A behavioral health specialist can help you gain confidence to reach your health goals. Telehealth or virtual visits may be an option. Care Coordination is also available to Blue Cross Community Centennial members. Just call 866-689-1523 . Sources: Centennial Rewards; National Institute of Diabetes and Digestive and Kidney Diseases; Paths to Health NM Resources for you Members have access to online cooking classes, Zumba, yoga, and more at no cost. Call Paths to Health NM at 505-850‑0176 or 575-703-2343 . Earn points for Centen- nial Rewards when you: ■ See your PCP once per calendar year ■ Complete the three- week or nine-week Step‑Up Challenge walking program Check out the Centen- nial Rewards Wellness Challenges at centennial rewards.com/challenge/ landing .