Blue Cross and Blue Shield of New Mexico | Blue for Your Health | Summer 2021

6 Blue for Your Health Summer 2021 After a hospital stay Keep healthy Do you need help getting back to a healthy life after a stay in the hospital? BCBSNM’s behavioral health care coordinators are here to help you when you are discharged from a hospital or other setting of care. They support your successful return to the community by connecting you with network health care providers and other resources.* BCBSNM behavioral health Care Coordinators can: ■ Connect you and your family with those who provided care during your stay ■ Help you get the right care during transition from hospital stays ■ Be on hand to help you get home and set up visits with your doctor or other health care provider ■ Give referrals, education, and sup- port to help hospital staff with dis- charge planning ■ Plan visits to coordinate care after a health care event ■ Work with network providers, mobile crisis response agencies, guardians, and others ■ Connect you with community support and in-network referrals ■ Help you learn about your health benefits ■ Help you and your family better understand options about health conditions, medications, and treatment If you need a Care Coordinator, call 877-232-5518 . Or, for more information, call Member Services at 866‑689‑1523 (TTY: 711 ). *Providers mentioned are independent from and not employed by BCBSNM. Urgent vs. Emergency Sources: American College of Emergency Physicians; National Institutes of Health Allergic reactions with trouble breathing, hives, or swelling Chest pain that lasts for more than a few minutes Difficulty breathing Heavy bleeding, severe burns, or deep wounds High fever with a headache or stiff neck Injury to the neck, spine, or head, especially with other symptoms Passing out, fainting, or seizures Poisoning or overdose Serious injuries, such as broken bones Severe and persistent vomiting or diarrhea Sudden severe headache or pain, such as in the jaw or arm Sudden confusion, weakness, loss of balance, face drooping, blurred vision, or slurred speech Allergic reactions or rashes Cuts, burns, or wounds Headaches Illnesses, such as colds, sore throats, earaches, and low- grade fevers Injuries, such as back pain, sprains, and strains Nausea or vomiting Play it safe. This chart is not medical advice or a complete list. If you think you have something serious or life- threatening, seek emergency care right away. Call 911 or go to the ER for: Go to urgent care for mild or minor: Where do you go when you need medical care quickly—say for a bump, a bruise, or a bellyache? Urgent care centers can manage many minor illnesses and injuries. But some symptoms call for emergency care.