Blue Cross and Blue Shield of New Mexico | Blue for Your Health | Spring 2021

Well-child visits: A healthy idea Member Services: 866-689-1523 (TTY: 711 ) Hours: Monday through Friday, 8 a.m. to 5 p.m. MT Weekends and holidays: Closed. If you call after hours, please leave a message. Your call will be returned the next business day. Care Coordination: 877-232-5518 (press 3 and then press 2 ) (TTY: 711 ) The role of the Care Coordinator is to help members with special health care needs, whether at home, in a skilled nursing facility, or in the hospital. If you believe you or your child has special physical, behavioral, and/or long-term health care needs, please call the number listed above. 24/7 Nurseline/Audio Health Library: 877-213-2567 (TTY: 711 ) Need to know if an injury should be checked? Worried about your child’s fever? Get answers to your health questions 24 hours a day, 7 days a week by calling the 24/7 Nurseline and talking with a registered nurse. The nurse can help you decide what to do. There is also a phone library of more than 300 health topics available through the 24/7 Nurseline. Many of the topics are offered in Spanish. For medical emergencies, dial 911. For urgent care, you can go to an urgent care provider. See the Blue Cross Community Centennial provider directory for a list. Or call Member Services at 866-689-1523 (TTY: 711 ). ModivCare (formerly LogistiCare): 866-913-4342 (TTY: 866-288-3133 ) Hours: Monday through Friday, 8 a.m. to 5 p.m. MT If you have a non-emergency medical appoint- ment and need a ride, call ModivCare. Please call at least three business days in advance to ar- range a ride. Do you need after-hours transporta- tion or a ride home from your appointment? Call Ride Assist at 866-418-9829 (TTY: 866-288-3133 ). Ride Assist is available 24 hours a day, 7 days a week. Ombudsman Specialist: 888-243-1134 (TTY: 711 ) The ombudsman specialist explores unresolved problems and deals with them fairly. The ombuds- man advocates for your rights. This is done by using Medicaid guidelines and BCBSNM re- sources to help you. The ombudsman is indepen- dent from BCBSNM management. Keep these Blue Cross Community Centennial phone numbers handy Q Why take a healthy child to see the doctor? To help the child keep feeling well. Well-child visits can go a long way toward helping your child stay healthy. Well-child visits are regular checkups. How often they occur usually depends on a child’s age. Your provider will want to see your baby every month or so for a while. For an older child (over 3 years of age), yearly checkups may be enough. Here are three reasons why well-child visits are a good idea: 1 . These checkups let your provider see how well your child is growing. 2 . They are a good way to make sure your child is up-to- date on vaccinations. 3 . They give you a chance to talk with your provider about anything that’s on your mind. That’s hard to do if you made an appointment because your child is sick. HEALTHTIP: Write down questions as you think of them. Take that list with you to your child’s next appointment. IMPORTANT: When scheduling the checkup, be sure to ask for a “well-child checkup appointment.” Need to find an in-net- work provider who partici- pates for Blue Cross Community Centennial? Contact Member Services at 866-689-1523 . If you are speech- or hearing-impaired, call 711 for TTY service. Source: American Academy of Pediatrics clip and save! bcbsnm.com/community-centennial 9