10 Blue for Your Health Summer 2025 BCBSNM Drug List updates BCBSNM and the Prime Therapeutics Pharmacy and Therapeutics Committee have made changes to the BCBSNM Drug List. To see a complete summary of the changes, go to bcbsnm.com/turquoise-care. Click on Plan Details. Choose Drug Coverage, and click on Preferred Drug List Updates. While there, you can view the entire Drug List and learn more about your drug benefits. You can also call Member Services at 866-689-1523 (TTY: 711) to get this information. Member Services: 866-689-1523 (TTY: 711) Hours: Monday through Friday, 8 a.m. to 5 p.m. MT Weekends and holidays: Closed If you call after hours, please leave a message. Your call will be returned the next business day. Care Coordination: 877-232-5518 (press 3 and then press 2) (TTY: 711) The role of the Care Coordinator is to help members with special health care needs, whether at home, in a skilled nursing facility, or in the hospital. If you believe you or your child has special physical, behavioral, and/or long-term health care needs, please call the number listed above. 24/7 Nurseline/Audio Health Library: 877-213-2567 (TTY: 711) Need to know if an injury should be checked? Worried about your child’s fever? Get answers to your health questions 24 hours a day, 7 days a week, by calling the 24/7 Nurseline and talking with a registered nurse. The nurse can help you decide what to do. There is also a phone library of more than 300 health topics available through the 24/7 Nurseline. Many of the topics are offered in Spanish. For medical emergencies, dial 911. For urgent care, you can go to an urgent care provider. See the Turquoise Care provider directory for a list. Or call Member Services at 866-689-1523 (TTY: 711). ModivCare®: 866-913-4342 (TTY: 866-288-3133) Hours: Monday through Friday, 8 a.m. to 5 p.m. MT Call for non-emergency medical transportation. Do you need after-hours transportation or a ride home from your appointment? Call Ride Assist at 866-418-9829 (TTY: 866-288-3133). Ride Assist is available 24 hours a day, 7 days a week. Ombudsman Specialist: 888-243-1134 (TTY: 711) The Ombudsman Specialist explores unresolved problems and deals with them fairly. The ombudsman advocates for your rights. This is done by using Medicaid guidelines and BCBSNM resources to help you. The ombudsman is independent from BCBSNM management. 988 Suicide & Crisis Lifeline: Call or text 988 or visit 988lifeline.org/chat to chat, available 24 hours a day, 7 days a week. ModivCare is an independent company that has contracted with Blue Cross and Blue Shield of New Mexico to provide transportation services for members with coverage through BCBSNM. BCBSNM makes no endorsement, representations, or warranties regarding third-party vendors and the products and services offered by them. Keep these Turquoise Care phone numbers handy clip and save! Your rights and responsibilities As a Turquoise Care member, you have certain rights and responsibilities. For example, you have the right to ask about your treatment plan. You have the responsibility to follow the plans and instructions for care that you have agreed upon with your health care provider. A full list is included on pages 9 through 11 of your Turquoise Care Member Handbook.
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