bcbsnm.com/turquoise-care 3 Did you change your address recently? If you moved recently, do you know how to change your address with your local NM Income Source Division? Moving is difficult, with many things to do and remember, and you might have forgotten to let your local NM Income Source Division know. But why is that important? Every month, BCBSNM sends communications to members to notify you of programs available, events to help you with your health, and needed annual testing. If you need to change your address, email, or phone number with the NM Income Source Division, please use one of the following. Online: ■On your computer or smartphone, go to yes.nm.gov. ■Create an account, following the prompts. ■After creating an account, you can log in to yes.nm.gov to change your address any time. Phone: ■Call the NM Health Care Authority call center at 800283-4465, Monday through Friday, 7 a.m. to 6:30 p.m. ■Tell the call center representative you need to change your address. If NM Health Care Authority has your correct address, phone number, and email, BCBSNM can help you get on the path to better health! South Valley Blue Door Neighborhood CenterSM is open to everyone! The center offers classes for men, women, and children. You can learn to take care of conditions such as heart disease and diabetes— or try a fun cooking class or exercise class. You can also play bingo on the second and fourth Tuesday of each month! You can join classes online or in person. All services are offered at no cost. Visit the center at 3925 Las Estancias Way SW, Building 9, Suite A, Albuquerque, NM 87121. To sign up, go to bcbsnm.com/bdnc/lasestancias or call 505-816-5100. Follow the center on Facebook at facebook.com/BlueDoorCenterNM. Your Turquoise Care Member Handbook Your Member Handbook has lots of information about your health care benefits. Some of the benefits you can read about are listed below. ■Benefits and restrictions for: - Medical care - Dental care - Drugs - Behavioral health care ■What services are and are not covered ■Copayments and charges you may have to pay ■Claims information, including when you need to file a claim for an out-ofnetwork service ■Health care providers you can use and services you can receive, including: - PCPs - Specialty care providers - Behavioral health care providers - Hospital services ■How to get care, including: - After-hours care - Primary care - Emergency care - Out-of-area care ■How to file a complaint or an appeal
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