bcbsnm.com/turquoise-care 5 Learn to Live—an online behavioral health resource BCBSNM is working with Learn to Live—an online resource available at no cost to eligible Turquoise Care members and caregivers, ages 13 and older—to support their behavioral and emotional well-being. Learn to Live is a mental health program for those living with stress, depression, substance use concerns, insomnia, panic, and/or social anxiety. It can also help improve overall resilience and well-being. Learn to Live key features ■24/7 access to seven self-guided programs and features ■Programs available in English and Spanish ■Can be used in conjunction with other services that members may have access to (in-person therapy, teletherapy, primary care) ■Personal coaching available (phone, text, email) Impacted programs and access Turquoise Care members and caregivers (ages 13-plus): ■Locate Subscriber ID number on the front of Blue Cross member card. ■Visit learntolive.com/welcome/bcbsnmmedicaid and enter access code NMMED. ■Then enter Subscriber ID number when prompted. Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc., is an independent company that provides online behavioral health programs and tools for members with coverage through BCBSNM. BCBSNM makes no endorsement, representations, or warranties regarding third-party vendors and the products and services offered by them. Know your Medicaid benefits and rights Federal laws ensure that Medicaid members can get certain health care services. Women have the right to use women’s health specialists. They can be used for covered routine and preventive care. No referral is needed. Medicaid members have the right to get a second opinion. They can get one from an in-network provider. Sometimes the right innetwork provider is not available. If that happens, the member can get a second opinion outside of the network. Services from an out-of-network provider are not covered without first getting prior authorization from BCBSNM. Call BCBSNM for help with getting prior authorization at 866-689-1523 (TTY: 711). There may be times when a Medicaid member cannot get a covered health care service inside the network. If this happens, BCBSNM will allow the service to take place outside of the network, but prior authorization is required. BCBSNM cannot delay the service. Scan the QR code or visit rebrand.ly/bcbs-nm-live -to-learn to view a brief video on the Learn to Live offering.
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