bcbsnm.com/turquoise-care 9 Stay healthy this summer with virtual care from Galileo Galileo is here to help you with your physical and mental health, so you can have a happy, healthy summer. With the Galileo app, you can get care for many health conditions, such as: ■Sunburns and heat rash ■Bug bites and poison ivy ■Seasonal allergies ■Sun safety tips You can talk to a provider through chat, phone, or video. Your care team will work with you to create a plan to meet your care needs. They can also answer any questions you may have about your health. Getting started is easy: Scan the QR code or visit galileo.health/BCBS-NM. After creating an account, you can get care right away. You can also download the Galileo app from the Google Play Store or Apple App Store. Have your BCBSNM member ID ready to create your account. With Galileo, you can also get help with: ■Yearly checkups ■Managing chronic conditions (diabetes, asthma, high blood pressure, and more) ■Birth control and sexual health ■Mental health support (depression, anxiety, insomnia, and more) ■Everyday issues (acne, hair loss, and more) ■Medication prescriptions ■Referrals to specialists If you have any questions, Galileo is ready to help. You can call 855-648-8859 to connect with their team. Galileo is an independent company that has contracted with Blue Cross and Blue Shield of New Mexico to provide care and disease management, health information content, member health platform and tools, mental health administration/network and wellness for members with coverage through BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them. Your Turquoise Care health care You and your PCP work together to decide what medical services you need. Our health care management staff can help. They can help you and your PCP plan for your access to services covered by your Turquoise Care health plan. We call this utilization management (UM). UM means we look at medical records, claims, and prior authorization requests to make sure services are: ■Medically necessary ■Provided in the right setting ■Consistent with the condition reported If this is done before a service is received, it is part of prior authorization. If it is done while a service is still being received, it is called a concurrent review. If it is done after a service, it is called a retrospective review. If you have questions about your health care coverage, you can call Member Services at 866-689‑1523 (TTY: 711). Our staff can help you Monday through Friday, from 8 a.m. to 5 p.m. If you need to call Member Services after hours, leave a message. Your call will be returned by 5 p.m. the next business day. When our Member Services staff calls you, they will always tell you their name, title, and the company they work for.
RkJQdWJsaXNoZXIy OTI0MzU=